QA SUPPORT
Our support engineers have multiple skills, ranging from 'Fault or anomaly diagnostics' to 'Analysis of malfunctions' and 'Drafting procedures.' They are also capable of managing support teams or leading 'Support' projects in Agile or V-cycle contexts.
Our support engineers are equipped to assist you with 'Diagnostic methods,' 'Commitment management,' 'Call handling techniques,' and 'Incident management tools.'
Our support engineers can assist you with the following tasks:
- Managing and leading a technical support team
- Analyzing the quality of services provided to users
- Defining procedures to implement the assistance process
- Coordinating assistance projects
- Helping identify and analyze incidents or malfunctions reported by users
- Setting up reporting tools
- Optimizing assistance procedures
- Collecting information to evolve the technological environment or software functionalities
- Ensuring proper use of knowledge bases
The best tools used by our Support Engineers are: Freshdesk, Zoho Desk, Jira Service Management, HelpDesk.
With NYNE CORP and its support service, you’ll find 'Organizational skills,' 'An initiative-driven mindset,' 'Client-oriented focus,' and 'Effective communication.' So, are you ready? In any case, we are at your disposal.
